Thank you for your purchase from our online shop. Like many other brands, we are experiencing some unfortunate shipping delays. We sincerely apologize if this delay is impacting your order - especially during the holidays.
Your order is likely with a shipping carrier and waiting to be scanned. Once it is scanned in their system, you will receive an email with your tracking number.
With the huge volume of emails we are currently receiving at the moment, it may take 3-4 days for us to respond.
Thank you for your understanding and patience! If you have further questions, we are always here to help. Email us at firstname.lastname@example.org