FAQ's

For frequently asked questions please see FAQ below. For everything else, our Customer Experience Team is ready and waiting to help you Monday-Friday from 9 AM- 5 PM EST. 

Contact us at:
customerservice@utees.com
800-460-8337 

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SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

Frequently Asked Questions

Q: Why isn't my sorority available?
A: We currently offer the following sororities on various designs. 

If your sorority is on the list above but does NOT have a design you want, most likely, the Greek Organization did not approve the design and we are unable to offer it.

Alpha Chi Omega, Alpha Delta Pi, Alpha Epsilon Phi, Alpha Gamma Delta, Alpha Omicron Pi‎, Alpha Phi‎‎, Alpha Sigma Alpha, Alpha Sigma Tau, Alpha Xi Delta‎, Chi Omega, Delta Delta Delta, Delta Gamma, Delta Zeta, Gamma Phi Beta, Kappa Alpha Theta, Kappa Delta, Kappa Kappa Gamma, Phi Mu, Phi Sigma Sigma, Pi Beta Phi, Sigma Delta Tau, Sigma Kappa, Sigma Sigma Sigma, Theta Phi Alpha, Zeta Tau Alpha

Q: What is your return policy?
A: We want to be sure you're satisfied with our order, which is custom-made especially for you. If your order is wrong or you're not happy with the print, our Customer Experience Team will gladly replace, exchange or refund within 30 days. We are experiencing unforeseen order delays due to supply chain issues. We cannot currently guarantee an arrival date & we are unable to refund you if your order doesn't arrive in time for an event. We are doing our best to get you your order as quickly as possible. Please reach out to our Customer Experience Team at customerservice@utees.com, 800-460-8337.

Q: My item is damaged (or not what I ordered), what do I do?
A: We would love to get this sorted out for you! If you didn’t receive the product that you ordered (wrong size, color etc.), or if your item arrived damaged, send an email including a photo of the item and your order number to customerservice@utees.com

Q: What is your turnaround time?
A: Our apparel is made to order. Your order will be produced and shipped within 5-7 business days. Please be advised that this is the ship date and not the delivery date. Transit time is an additional 5-7 days. 

Q: My shirt doesn't fit me, what do I do? 
A: We want you to love the fit of your item! If you aren't happy with the fit, please reach out to our Customer Experience team and they'll get it sorted out for you.

Q: How much does shipping cost?
A: Spend $75 and shipping is free! Standard ground shipping is $5.99.

Q: Can I order for my whole chapter/organization?
A: If you're ordering more than 9 pieces, reach out to your Campus Manager to start an order. If you don't have a Campus Manager on your campus, reach out to sales@universitytees.com

Q: I have a promo code, does it work on universitytees.com?
A: No, unfortunately promo codes only work at shop.universitytees.com

Q: Why does my order have separate shipments?
A: To deliver your order as fast as possible, you may receive two different shipments if you ordered more than one item. 

Q: How do I find my right size?
A: Each product description has a size chart to assist in finding your perfect fit!